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Notice of Data Incident

June 26, 2024

 

Signature Performance, Inc. (“SPI”) has informed Dimmit Regional Hospital of a recent incident that may affect the privacy of certain patient data that Dimmit Regional Hospital provided to SPI. SPI previously provided healthcare administrative services, including medical coding, insurance resolution, and insurance billing services to Dimmit Regional Hospital.

 

On January 18, 2024, SPI detected suspicious activity on its network and immediately began an investigation. The investigation included the assistance of third-party specialists and determined an unknown party accessed certain files on SPI’s network between January 17, 2024 and January 18, 2024. Therefore, SPI began a comprehensive review of the files at issue to determine the information the files contained and to whom the information related.

 

SPI’s review included the assistance of third-party data review specialists and determined the potentially impacted information included the following types of information related to some Dimmit Regional Hospital patients: name, date of birth, telephone number, medical record number, medical treatment/diagnosis information, dates of service, health insurance provider name, health insurance claim information, and/or treatment cost.

 

SPI has provided written notice of this incident to Dimmit Regional Hospital patients via U.S. Mail for whom Signature has been provided a valid address.

 

In response to this incident, SPI notified law enforcement and implemented additional security measures to further minimize the risk of a similar incident occurring in the future. While SPI has no reason to believe any of the information described above has been misused, in an abundance of caution, SPI is providing individuals access to Single Bureau Credit Monitoring/Credit Report/Credit Score services at no charge. These services provide potentially impacted individuals with alerts when changes occur to their credit file. This notification is sent the same day that the change or update takes place with the bureau. SPI is also providing potentially impacted individuals with proactive fraud assistance to help with any questions potentially impacted individuals might have, or in event that someone becomes a victim of fraud. These services will be provided by Cyberscout through Identity Force, a TransUnion company specializing in fraud assistance and remediation services.

 

Individuals who received a written notification letter or believe they might be impacted by this incident may also contact SPI’s dedicated assistance line at 833-566-7793, between the hours of 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday, excluding holidays, or write to SPI at 10250 Regency Circle, Suite 500, Omaha, NE 68114. Please note that calls directly to Dimmit Regional Hospital regarding this incident will be re-directed to SPI’s dedicated assistance line to ensure the fastest possible response to inquiries.

 

In general, SPI encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.

 

Individuals have the right to place an initial or extended fraud alert on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a credit freeze on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report. 

 

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

 

TransUnion                              Experian                                 Equifax

1-800-680-7289                      1-888-397-3742                      1-888-298-0045

www.transunion.com              www.experian.com                 www.equifax.com

 

You can further educate yourself regarding identity theft, fraud alerts, credit freezes and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC.

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