The Signature Performance Difference
High associate engagement leads to outstanding client performance
Signature Performance (Signature) is privileged to provide healthcare administrative services to Veteran’s Administration (VA), Department of Defense (DoD), and numerous Federal Teaming Partners and commercial healthcare systems.
Since our founding in 2004, Signature has continually embraced and integrated innovation into our culture to attract, develop and retain top performers. Engagement and performance are fundamentally linked.
“Companies with engaged employees outperform those without them by a whopping 202%” (Osman, 2018).
Attracting top talent
National surveys indicate a direct correlation between employee engagement and the likelihood of recommending their employer to a friend or family member. In 2018, 96% of all Signature associates indicated they would refer Signature Performance as a place of employment, illustrated by recruitment efforts where 60% of all associates hired were referred by current associates.
High referral rates improve the ability to find high quality associates and increase retention rates. In fact, studies show that 50% of all referred associates stay in their positions an average of five years. With nationwide employee turnover rates, the highest they have been in 10 years, being able to retain our highly engaged team creates continuity and deep knowledge that improves quality and performance.
Associate Retention Rate
vs 80%** national average
believe their Work Impacts the Mission
vs 40%** national average
report High Job Satisfaction
vs 70%* national average
*Gallup State of the American Workplace 2017 Report
**Qualtrics Experience Management 2018 Report
Everyone we have dealt with from Signature has been very knowledgeable, professional, and more than willing to help explore opportunities. Furthermore, they take the time to provide education where required or review processes for continued improvement.
Investing in associate development
Investments in our associates’ job enrichment, professional development and career path opportunities are a top priority. Based on individual skill sets, associates are carefully matched to job deliverables where they are most likely to succeed. Tools to streamline and enhance performance include individual dashboards, knowledge databases and Learning Management enhancements. This approach incentivizes high performance, supports exceeding client quality standards and client satisfaction.
The performance, value, responsiveness and overall level of service we receive from Signature is most impressive. They have played an important role in helping us streamline processes, gain efficiencies and exceed our goals and objectives.
Creating a culture where associates love Mondays
Did you know that job search websites such as Indeed and Monster see the highest traffic on Sunday nights? Why?
Unfortunately, most people dread Mondays and the start of a new work week.
Not true at Signature. Our team of associates loves their Mondays with 86% reporting high job satisfaction. We have an authentic connection with our clients’ mission, reinforced by a culture of engagement, and supported by advanced tools and technology.
Nearly 91% of Signature’s associates believe their work positively impacts our client’s mission. In contrast, a recent Gallup “State of the American Workplace” report showed that in the U.S. only 4 in 10 associates strongly agree that the mission or purpose of their company makes them feel their job is important.
I’m proud to work for this company for so many reasons, but perhaps the most important is that I have never felt like a number – I’ve always felt like an individual who makes up a small part of what Signature Performance really is. Thank you to each of you for making this job more than a job and for always making me feel like such a special part of this company.
Exceeding client performance expectations
The strength of our team enables us to execute projects and contracts and achieve high metrics for factors such as Timeliness and Quality. Signature consistently achieves Exceptional ratings on Government Contractor Performance Assessment Reports (CPAR).
I’ve never worked with a contractor who has performed as highly or is as easy to work with as Signature Performance. The Contracting Office never has to intervene on this contract.
At Signature Performance, talent is our key differentiator. We consistently exceed client expectations, leading to long term partnerships and maximized results.
Associate engagement affects your bottom line and is directly linked to customer satisfaction — and customer satisfaction is directly linked to financial performance (Washington State University).
Below are select illustrations of our performance exceeding client timeliness and quality requirements within a federal client agency:
Speed and Throughput
Expedited Onboarding, Security Clearance and Access Process reduce the number of days to ramp associates to targeted production.
Quality and Accuracy
Exceeding client standards by nearly 4% saved them $150M in improper payments
Signature is prepared to execute, through a workforce that is highly trained and engaged in a positive culture. To support complex challenges and the dynamic environment of government projects, we ensure hiring of highly skilled staff, equipped to handle multiple and varied projects within the healthcare administration spectrum.
Christina G. Chi, D. G. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospital Management, 28(2), 245-253.
Osman, B. (2018, April 17). Reversing Low Employee Engagement In Manufacturing. Retrieved from Forbes: https://www.forbes.com/sites/forbestechcouncil/2018/04/17/reversinglow-employee-engagement-in-manufacturing/#65bb66a28f0f