Health Information Management FAQs
Here are some of the most common questions we hear when we talk to providers and hospitals about our Health Information Management (HIM) services. If you have other questions, want more details or are ready to discuss partnering, email us to learn more
Are your coders experienced and certified?
All Signature Performance HIM, coding and auditing professionals’ have a minimum of 3 years’ coding experience and are required to maintain accreditations through AHIMA and/or AAPC. Experience includes:
- Certification/Accreditations: CPC, CPC-H, CPC-I, CCS, CCS-P, RHIA, RHIT, CHCA, CPMA
- AHIMA Academy ICD-10 CM/PCS Approved Trainers
- ICD-10-CM and CPT/CPT-4/HCPCS proficient
- Inpatient, Outpatient, Emergency, Ambulatory Surgery & Professional Services Coding Expertise
What is your quality assurance accuracy percentage?
Signature meets the industry quality standard of 95% accuracy or greater, with an average of 97.5%.
What tools do you use to track performance and quality?
We utilize a proprietary web-based performance and quality system called SPARKS©. This enables management to proactively monitor coders’ productivity, accuracy and workload across multiple platforms and systems to assure compliance with client and industry standards.
Is your solution on‑shore or off-shore?
Signature offers a completely on-shore solution. However, Signature partners to offer a solution that takes advantage of a blended on-shore/off-shore solution.
What specialty services are you capable of coding?
We take pride in the ability to code over 120 specialties including Cardiology, Oncology, Orthopedics, Emergency Department, and Ancillary Services.
Do you offer remote or on-site coding?
Most of our services are provided remotely, though on-site options may be available, dependent on location, access and volumes.
Other than medical coding, what other HIM related services do you offer?
Signature offers several other related services including:
- Coding auditing
- Clinical DocumentationImprovement (CDI) services
- Coder training
- Physician training
- Program management