Signature’s Customer Experience Center (CEC) incorporates a fully integrated claims processing and workflow system to support claims inquiries, claims resolution, and care coordination. By using multichannel, bilateral communications, users can connect with our representatives via phone, email, fax, and web-portal to ensure providers are paid timely and accurately. Signature’s CEC currently supports over half a million healthcare providers, administrators, and beneficiaries and has answered over 17 million calls since the launch in 2019.