Healthcare Contact Center Solutions Designed to Deliver Results

Optimizing Provider and Patient Experiences Through Intelligent, Scalable, and Compliant Call Center Solutions.

Signature’s Customer Experience Center (CEC) incorporates a fully integrated claims processing and workflow system to support claims inquiries, claims resolution, and care coordination. By using multichannel, bilateral communications, users can connect with our representatives via phone, email, fax, and web-portal to ensure providers are paid timely and accurately. Signature’s CEC currently supports over half a million healthcare providers, administrators, and beneficiaries and has answered over 17 million calls since the launch in 2019.

Healthcare Expertise

Specialized Expertise in Revenue Cycle and Benefits Support

Proven Performance

Industry Leading First-call Resolution and Customer Satisfaction Metrics

Compliance First

HIPAA-Compliant and Security-Focused Operational Model

Contact Center Excellence By The Numbers

17M+

Calls Answered

88.3%

First Call Resolution

96.8%

Customer Satisfaction Rate

Maximize Administrative Efficiency, Increase Automation, and Exceed Security Standards.

Signature's Customer Experience Center is dedicated to streamlining customer service inefficiencies to improve the provider and beneficiary claims payment experience. Our Signature team of industry experts understand the complexities of the federal healthcare landscape and is dedicated to serving as your true partner in healthcare transformation.

Tailored Solutions to Meet Healthcare's Unique Demands

End-To-End Revenue Cycle Expertise for Full-Service Support
Benefits & Eligibility Verification
Claims Inquiry and Resolution Support
24/7 Centralized Contact Center to Fulfill Care Notification Requirements

Smart Technology Designed for Smart Service

Omnichannel Support - Phone, Chat, Email, and Portal Options
Real-Time Analytics for Continuous Performance Improvements
Ai-Enhanced Features for Rapid Call Resolution

More About Signature's Customer Experience Center

Celebrating Service: How Signature’s Customer Experience Center is Transforming Healthcare

Each October, many organizations around the world pause to celebrate Customer Service Week . At Signature Performance, this celebration...

Elevating Healthcare Experiences: The Importance of Contact Center Excellence

For healthcare organizations seeking to provide compassionate, efficient, and effective care, contact center excellence is no longer optional; it is essential. At Signature Performance, we understand that a contact center is not just a support function—but a portal to the healthcare experience as a whole. When we first launched our contact center in 2019, we intentionally named our operation the Customer Experience Center because we knew our objective was to provide positive

Signature Performance's Customer Experience Center: Redefining Service Excellence in Healthcare

In healthcare, seamless communication and exceptional service is vital to both patient outcomes and organizational success. Signature Performance’s Contact Center is a shining example of how a dedicated and innovative approach to the customer service experience can revolutionize healthcare operations and reduce healthcare administrative costs and burdens. This approach and commitment to service is why we at Signature, refer to our Contact Center as our Customer Experience Cen

Learn More About Our Healthcare Solutions

Our team of industry experts have experience working with both payers and providers in the Federal and Commercial sectors of healthcare. Not finding what you're looking for? Check out Signature's other healthcare solutions or connect with one of our healthcare professionals for additional information.

SOLUTIONS AND SERVICES