Josh Klein, Senior VP of Operations at Signature Performance, oversees our operational teams in both the federal and commercial sectors. Josh has been with Signature for over 11 years and also serves as a member of Signature’s Leadership Team.
Since 2014, Josh has served as the Program Manager for Signature’s VHA Community Care claims administration and provider management program. With Josh’s 15+ years of healthcare provider and payer financial expertise, he has spearheaded multiple process standardization and improvement initiatives that have resulted in program efficiencies and exceeding key performance metrics for Signature’s clients.
Josh’s experience includes ten years as a VA operational leader supporting all VA contracts including VA OCC healthcare claims, First Party Claims Matching and CPAC Accounts Receivable Follow-up. He is expert in health benefit plans, payment integrity, provider management, and claims administration and has a deep understanding of 38 C.F.R. and VA Fee-Basis, Service-Connected Conditions, and Medicare Remittance Advice (MRA) processes. He is a Subject matter Expert on VA systems including CRM, eCAMS, Joint Legacy Viewer, Huron Workflow Tool, VistA, ECR, and implemented ClaimsXM as a managed service that processes all CHAMPVA claims.