The referral management process begins once a patient has been referred to see a specialist. During this process, it's essential that the patient not only has access to quality care but also can be promptly seen by a specialist. By processing the referral and ensuring that it’s valid, providers can be kept informed through timely submitted Clear Legible Reports (CLRs) about their patient’s well-being once the referral has been completed. Being able to track a patient’s progress through the care cycle helps to improve utilization for both providers and patients. The accurate and quick turnaround of CLRs is also important to ensuring patient safety.
At Signature Performance, we recognize the crucial role of an efficient referral management solution. We prioritize identifying and addressing process gaps and uniquely tailoring a solution to each client. Our approach not only adheres to industry care timeline standards, but it also places an emphasis on patient-centered care and reducing administrative burden in the healthcare industry.
Flexible Staffing Model
At Signature, we prioritize staying at the forefront of industry trends and best practices. Our management and staffing models are meticulously crafted based on insights gleaned from reputable entities. By integrating these industry standards into our approach and understanding the unique needs and characteristics of our clients, we ensure that our strategies are not only effective but also aligned with the specific needs of those we are serving. Drawing upon decades of collective experience, our operations team is spearheaded by highly skilled subject matter experts, each of whom has devoted their entire career to mastering the intricacies of the care cycle.
Extensive System Expertise
Signature’s extensive experience has prepared us to administer the referral and authorization with a high level of understanding, preparedness, and adaptability to serve our clients. Our team is well versed in military health systems. Our knowledge also extends beyond government systems to include experience working with Manage Care Support Contractor (MCSC) portals and reporting to include, but not limited to, working with network providers result retrieval systems. Our subject matter experts’ high level of adaptability and extensive knowledge allows us to quickly navigate any changes to systems and/or reporting of data to serve client needs promptly.
Attracting and Retaining Staff
Delivering exceptional customer service hinges on recruiting, attracting, and retaining top-tier employees. Our commitment to investing in robust infrastructure, cutting-edge technology, along with our quality assurance-driven management style, empowers our employees to excel in their role and serve our clients. Within our organization, 84% of employees based in the Omaha metro, where Signature's headquarters is located, actively engage in company events and initiatives. Cultivating a culture of engagement and continuous professional growth is essential for optimizing productivity and delivering exceptional service to our clients.
Streamlining the Referral Process to Reduce Administrative Burden
At Signature, we are well versed in every step of the referral process. Over the years, our team’s referral management expertise has resulted in expanding access and improved continuity of care for service members and their families. By removing common administrative obstacles and streamlining the referral process, the overall healthcare experience can be improved for patients and providers.
To learn more about the services Signature offers, contact our team today!